Our contact center had a huge number of tasks to solve in order to ensure its effective operation in all directions, as to serve incoming requests and increase customer loyalty through various outbound campaigns. SmileSoft Company was able not only to provide a software solution, which satisfied all our requirements, but also provided high quality consults at all stages of its implementation. Years have passed since the opening of contact center and, despite the fact that a large number of problems have already been solved, we face new challenges every day. Due to the flexibility of Smile IPCC software and willingness of SmileSoft experts to help at any time of the day, we are confident that we can solve them.

Andrey Semenov

Head of Department of customer service